| I think my heater's broken. What can I do? |
| It is our opinion that all heater-related problems should only be repaired by a licensed professional. And who is familiar with these types of products. The possibility of serious injury exists. Your pool/spa heater should never by touched by anyone other then a trained professional. |
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| The water level in my pool has dropped a few inches. Do I have a leak? |
First, don't be fooled by evaporation which can sometimes seem like a leak. It's difficult to pinpoint the amount you can expect to lose through evaporation, but anything more than ¼" a day should be cause for concern.
A suction leak loses more water when the pump is off and sucks air when the pump is on (air bubbles will come from the returns). A pressure leak loses more water when the pump is running and depending on the size of the leak will go from a drip to complete saturation of the affected area.
Leaks can also be caused by anything else in the pool. For example, if you have a light, this should be closely examined. In a vinyl liner pool, any small tear can be very difficult to diagnose. A good start would be to turn the pump off and put winter plugs in all skimmers and returns and make note of the water level. Monitor the water level from day to day to determine if the level stays or drops. If the water level holds, one of those plugged lines is usually the problem. If not, the problem is elsewhere. Look at your light(s), main drain, vacuum and/or pool cleaner line (if applicable) and around fiberglass steps in a vinyl pool. If your backwash line is directly plumbed to a drywell, check to see if your multiport may be leaking. This is totally unseen and often overlooked.
Many pool professionals are skilled and experienced in pool leak detection and should be called if the problem is not easily detected.
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| My pump keeps losing its prime. Why? |
| A pump that loses its prime, while not running, indicates an air leak somewhere in the system. If no air bubbles are returning to the pool through the return lines, the leak is likely on the pressure side or return side of the system. The return side is everything from the pumps discharge port through the filter and back to the pool. Any leak on the pressure side of a system shows itself by dripping water. Fix all leaky pipes and fittings and the prime loss will stop. |
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| Air bubbles come out of my returns when the filter is on. What causes this? |
| Air bubbles coming back through your return fittings is a sure sign of a suction leak. All the plumbing from the pump strainer forward to the pool is the suction side. The problem might be as simple as a damaged strainer cover gasket or o-ring, or be as complicated as a split in the pipe underground or a fitting failure. Start with what you can easily check. If you have valves on your skimmers and/or main drain, try closing one at a time to isolate a skimmer or main drain and see if the bubbles stop. If the bubbles stop during that test, the skimmer or main drain that you closed to cause the bubbles to stop is the source of the problem. Once the line causing the problem is isolated, that line can be pressure tested to try to pinpoint the problem. Then that area can be dug up and the repair made. |
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