You may return your purchase to PoolMegaStore.com, freight pre-paid, within thirty (30) days of receipt, with the exception of the following items:

• Special Orders (Items ordered Direct from the manufacturer for you)
• Custom Orders (Items made to measurements provided by you)
• Pool Covers or Solar Blankets that have been opened and/or unboxed.
• Inflatable Toys or Pools that have been opened and/or unboxed.
• Electronic Items, including, but not limited to, pumps, pool controllers, lights.
• Any item that has been Used, Tested or Installed, including Pool Cleaners.

Please Note
All parts returned will be credited to the original credit card used for the purchase less a 20% restocking fee. To receive your refund, the item must contain all parts, documents, manuals and be packed properly in its original box. The item must be received by us clean and in good working order. Products that have been installed, tested or used cannot be returned.

Every return must have:

1. RETURN MATERIAL AUTHORIZATION (RMA) number written on the package and be clearly visible and legible.
2. The original invoice must be in the box.
3. A copy of the Return Material Authorization must be in the box.

Products received without an RMA number will be refused and will be returned to you. RMA's cannot be issued on items delivered more than twenty nine (29) days prior to the request, and to receive the refund, the item must be received by us within thirty (30) days of delivery. Please print out a RETURN MATERIAL AUTHORIZATION REQUEST FORM (RMA) and fill in all of the requested information to receive your RMA number. Incomplete forms will not be accepted. You will receive an RMA number upon receipt of your completed RMA form, via email or fax. Please allow two (2) business days to process your request.

Freight charges to return an item are the purchaser's responsibility except when returning an item which you did not order and we sent to you mistakenly. Please check the bottom of our shipping page for a description of return handling fees.

No returns are accepted after Thirty (30) days from date of delivery.