It is our objective to provide you with the most cost-effective and efficient shipping available. We work closely with various shipping companies to provide our customers with the highest level of service at the lowest possible costs.

As diligently as we work to ship your order as quickly as possible, sometimes there are unforeseen circumstances which delay receipt of your items, therefore, we ask that you please allow up to 21 days for your delivery to arrive at your doorstep. However, most items are received within 5 to 10 days. If you order from outside the continuous 48 United States , your order may take a little longer to be received.

All items listed on our website will be shipped within the continuous 48 United States for no additional shipping charge, only a handling fee.

If you wish to have an item shipped outside the continuous 48 United States, we will be happy to accommodate, however all shipping charges will be paid by the customer. We will contact you once your order is received to provide you with the shipping costs before the item is shipped.

Although we try to include all the items in our warehouse on our website, there are many parts and equipment that are in stock, ready to ship, but not listed on our website. Please email us or call our office if you cannot find what you are looking for. Most of these items will be shipped as stated above, however some larger items (ie: commercial filter equipment) may have to be shipped via freight company and the additional costs are to be paid by the customer. Again, we will contact you before your purchase ships to inform you of the additional costs.

There are times in which a product is needed "right away". We offer 2-Day Shipping at an additional cost and will be billed directly to your credit card.

Standard Shipping
Tracking numbers are usually available 3 business days after the order is processed.
Most orders are shipped via UPS Ground. UPS refused orders will be charged a 20% restocking fee PLUS freight both ways. Common Carrier refused orders will be charged a 20% restocking fee PLUS freight both ways.

When Your Order is Received
Inspect all items when received for shortage or damage. PoolMegaStore.com is not responsible for these occurrences. Any shortage or damage to shipped items MUST be reported to the carrier, and noted on the bill of lading, at the time of delivery. Any shortages and damaged items are the sole responsibility of the carrier. If not reported, there can be no claim of shipping damage or shortage.

Return Shipping Costs & Handling Fees
Shipping cost are non-refundable and the customer is responsible for return shipping.